As the healthcare industry evolves, virtual care assistants (VCAs) are becoming a key technological advancement, helping to bridge gaps in medical virtual assistant care delivery and enhance overall patient experience. These AI-powered digital assistants offer many benefits, from improving patient access to reducing the administrative burden on healthcare providers. However, alongside these advantages, there are also several challenges that need to be addressed in order to fully realize their potential. This article explores the benefits and challenges of virtual care assistants in modern healthcare.